Profit playbook for furniture retailers — share your revenue mix, margins, and the levers that moved the needle

Calling independent and small-chain furniture sellers: please share concrete, first-hand numbers and tactics that moved your profitability. Short replies are fine—one-line summaries + KPIs are most useful. Please include:

- Business context: location, store count, annual revenue band (e.g., <$1M, $1–5M, $5–20M), core product categories.
- Revenue mix (percent): new retail, custom builds, B2B/contract, rentals, resale/consignment, services (delivery/installation/assembly), financing income.
- Pricing rules / markup logic you use (e.g., keystone, cost-plus, category-by-category %), and target gross margin% by channel.
- Key KPIs (latest): gross margin %, inventory turnover (turns) or turnover days, average order value (AOV), delivery cost per order, service attach rate.
- Inventory tactics to speed turns or reduce risk (dropship, made-to-order, floor model strategy, consignment, seasonal buys).
- How you price delivery & installation (flat fee, distance bands, % of sale, free over X), and whether you absorb or pass through last-mile surcharges.
- One cost-control change that materially improved profit (and the measurable impact: e.g., reduced delivery cost by $X/order, improved GM by Y points, cut turnover days by Z).
- Templates/formulas or short case study snippets (3–6 lines) welcome.

Useful formulas to paste results against:
- Gross margin % = (Revenue − COGS) / Revenue × 100
- Markup % = (Price − Cost) / Cost × 100
- Inventory turns = COGS / Average inventory; Turnover days = 365 / turns
- Delivery cost per order = Total delivery expense / # orders delivered

If you track these numbers over time, note the timeframe and whether figures include markdowns/returns. I’ll compile replies into a benchmark sheet and a simple margin/turnover calculator for the group. Please reply with your numbers and one clear tactic that worked for you.